This application implements an Issue tracking system providing a better support service experience to registered users.
Staff member that takes the ticket and becomes responsible of solving the issue.
Testbed user that reports the issue.
Class for storing if a user has unread tickets (there are changes after the last time he has view the ticket).
A ticket related
Message can have different types of visibility:
ISSUES_SUPPORT_EMAILSoperators emails in charge of issues management (by example there are notified when a new issue is reported).